WestJet fills of travellers grumbling

WestJet comble des voyageurs en grogne

There will eventually be no class action against WestJet by a group of travelers in the region frustrated by the company last weekend, during a trip to Cancun.

The lawyer of Ottawa, who has offered its services to customers of the airline, Chris Spiteri, said he was impressed with the most recent offer of compensation from WestJet, and urged passengers to accept it.

Recall that a WestJet flight in the direction of Ottawa had to be cancelled on the 5th January last. A bus leased by WestJet has deposited the travellers in front of a hotel in the city centre, but the establishment was not ready to welcome these travellers. The canadian company had to make a public apology last week.

Me Spiteri said that there was a lot of confusion at this time as the communications between the company and the passengers were made on an individual basis. The people are then grouped together to investigate the option of class action.

Friday, WestJet has filed an offer to reimburse all the expenditure incurred by the travellers after flight cancellation of the January 5, as well as the cost of the ticket for the return flight to Ottawa. To this is added an amount of $ 500 that can be spent with the company.

The lawyer has invited the travellers to attend a meeting in Ottawa Sunday. According to him, the very large majority of the passengers on the cancelled flight were present in person or by videoconference and have followed his recommendation to accept the offer from WestJet. “People had a lot of questions and wanted to know if it was a reasonable offer and just. They were happy to know that WestJet has responded appropriately, ” explains Chris Spiteri. Considering the case law and rules in effect in Canada, I do not believe that a lawsuit would have provided much more. Perhaps even less. ”

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Unfortunately, situations like these will continue to occur during travel abroad, says Me Spiteri. Despite a few missteps in the first days after the return of travelers to the region, he believes that the solution proposed by WestJet to compensate customers is exemplary.

“What was originally a group of passengers very angry, and a company that is criticism in the press has become a situation where WestJet to demonstrate responsibility and travellers agree that these situations arise on occasion. “


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